FAQ

Q: Are the curtains fade-resistant and suitable for long-term window use? A: Our curtains adopt high-standard reactive dyeing technology and premium woven fabrics, featuring excellent color fastness, anti-fading, and anti-shrinkage performance after repeated cleaning and long-term sunlight exposure. Multiple styles including blackout, sheer, and thermal curtains effectively adjust indoor light, enhance privacy, and insulate heat. The neat stitching and durable fabric structure prevent yarn loosening and deformation, perfectly adapting to long-term installation in bedrooms, living rooms, and office spaces while maintaining stable color and texture throughout all seasons. Q: Are the rugs non-slip and safe for daily household use? A: All our floor rugs are designed with dense anti-slip bottom layers and high-elastic surface fibers, providing strong friction resistance to prevent sliding on wooden floors, tiles, and cement ground. The tight weaving process effectively reduces hair shedding and deformation, delivering soft foot feel, noise reduction, and floor protection. The stain-resistant fabric is easy to clean and maintain, suitable for families with children and pets, and ideal for living rooms, bedrooms, and entrance decoration. Q: Are throw cushions comfortable and durable for long-term use? A: Our decorative cushions are filled with high-resilience premium inner cores that are not prone to collapse and deformation, equipped with breathable, skin-friendly, and wearable outer covers. The soft cushion provides comfortable back, waist, and neck support for sofas, beds, and window seats, while diverse patterns and colors enrich indoor layered decoration. The fine stitching process ensures durability and resistance to daily extrusion and friction. Q: Are home textile products easy to clean and maintain? A: Most curtains, rugs, and cushions support conventional hand washing and gentle machine washing with no special complicated maintenance requirements. Fade-resistant and stain-resistant materials simplify daily cleaning, and stable fabric performance avoids shrinkage, deformation, and color difference after cleaning. Q: Can I cancel or modify my order after payment? A: Orders can be canceled or modified within twelve hours after successful payment if the order has not been processed, packaged, or dispatched. Once warehouse processing begins, orders cannot be adjusted or canceled to ensure standardized logistics arrangement. Q: What should I do if products arrive damaged or defective? A: Customers must contact us within forty-eight hours after delivery and provide real product and packaging photos if items arrive damaged, stained, defective, or missing parts due to transit, and we will resolve issues per official policy. Q: How long does shipping take and how to track orders? A: Domestic shipping takes four to seven business days, while international shipping takes ten to eighteen business days after processing. A tracking number will be sent automatically after shipment for real-time online inquiry. Q: Do you support bulk wholesale orders? A: We provide customized bulk quotation and discount services for apartment furnishing, hotel renovation, and large-scale textile group purchases to meet commercial and large household procurement needs.